Client Agreement

1. Purpose

NurseMe connects clients with qualified licensed nurses to provide the services offered through the platform.

This Agreement describes the care relationship between you and NurseMe, your responsibilities as a client, and the terms under which services are provided.

2. Services

NurseMe provides only the services published on the platform.

The services you receive depend on the booking you select and the clinical judgment of the assigned nurse.

NurseMe is responsible for the administration and clinical supervision of the services provided to you, as required by applicable law.

Services are provided only within the lawful scope of practice of the assigned nurse and may be declined, modified, or discontinued when necessary for legal, clinical, or safety reasons.

3. Informed Consent

Before services begin, NurseMe will provide sufficient information for you to make an informed decision regarding your care.

You may ask questions at any time before or during services.

You may refuse any service or withdraw your consent at any time. Refusing services may limit NurseMe's ability to safely provide some or all requested care.

4. Scheduling and Care Delivery

Booking requests are subject to nurse availability.

NurseMe will make reasonable efforts to provide services as scheduled but does not guarantee availability until a booking is confirmed.

When reasonably necessary, NurseMe may assign another qualified nurse to fulfill a confirmed booking.

If NurseMe determines that services cannot be provided safely or lawfully, NurseMe may cancel or discontinue services.

5. Client Responsibilities

You agree to:

• Provide complete and accurate information relevant to your care.
• Notify NurseMe of material changes affecting your care or scheduled services.
• Provide a reasonably safe environment for services.
• Treat NurseMe personnel respectfully.
• Follow reasonable instructions necessary for safe care.
• Call 911, not NurseMe, during a medical emergency.

6. Charges and Payment

The charges for each booking are presented before checkout.

By confirming a booking, you agree to pay the amount shown at checkout.

Payment is collected before services begin.

NurseMe currently provides private-pay services only.

7. Cancellations and Refunds

If no nurse is ever assigned to your booking, or if your assigned nurse cancels and no replacement is available, you'll receive a full refund.

Approved refunds are returned to your original payment method and may take a few business days to appear, depending on your bank.

8. Privacy and Records

NurseMe collects, uses, and protects your information as described in our Privacy Policy.

Records are maintained in accordance with applicable law and NurseMe's record-retention policies.

9. Advance Directives

You have the right to create and provide NurseMe with any valid advance directive or other legally recognized healthcare directive applicable to your care.

NurseMe will honor valid directives you provide to the extent required by applicable law and within the scope of services we provide.

10. Acknowledgements

By accepting this Agreement, you acknowledge that:

• You are at least 18 years old.
• You are booking services for yourself.
• You have the legal capacity to consent to your care.
• You have received the information necessary to provide informed consent.
• You have received the Client Rights notice, including information about the complaint procedure and how to contact the appropriate government authority.
• You agree to the Terms of Service.
• You have had an opportunity to ask questions before accepting this Agreement.
• You understand that NurseMe is not an emergency service and that emergencies require calling 911.
• You understand that nurses provide services only within their lawful scope of practice.
• You consent to sign this Agreement electronically.

This Agreement becomes effective when you electronically accept it.